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Constructing effective feedback

As described in the Assessment feedback for student learning article, the content of comments was identified by students as the key determinant of effective feedback in the large Australian survey conducted by Dawson et al. (2019). 

Dr Tracii Ryan and colleagues (2021a, 2021b, 2022) suggest three evidence-based principles for developing effective learner-centred feedback: 

  1. Focus on future impact 
  2. Promote learner agency 
  3. Facilitate learner sensemaking. 

By applying these three evidence-based principles, you can craft feedback comments that are constructive, actionable, and supportive, ultimately promoting student learning, growth, and engagement with the feedback process. 

How?

These principles can be applied to both in-text or verbal feedback, and formative or summative assessment. 

Click on the headings below to expand/collapse the section.

 

Feedback should prioritise guidance to improve the student’s future work and learning. Framing comments through a future-oriented lens supports growth and development, helping the student to not only achieve the learning outcomes for the subject, but also to develop skills, processes or strategies that could be useful across/beyond their degree. Don’t forget to include explicit calls to action, and clear descriptions with sufficient detail to help students make sense of actionable information. 

Tip: Provide specific steps the learner can take to improve. 
"To strengthen your argument in your next essay, try incorporating counter-arguments and addressing them directly using evidence from your research. This will help demonstrate a deeper understanding of the complexities of the topic."
- Example feedback comment

This comment focuses on future improvement by suggesting a concrete strategy for strengthening arguments in future essays. It provides a clear action the student can take – incorporating counter-arguments – and explains how doing so will benefit their work by demonstrating deeper understanding. 

 

Effective feedback should attend to students’ social, emotional and motivational needs, and empower them to take an active role in their learning process, fostering self-regulation and autonomy. Student self-esteem and motivation are also important considerations in promoting learner agency, so it is important to affirm student achievement and encourage them in their future work. However, be aware of writing comments that become ambiguous as a result of trying to avoid negative emotional responses. Finally, creating a respectful humanistic connection is important through the use of the student’s name, and signing off with your name and email in the summary comment. 

Tip: Encourage the student to seek further information independently. 
"Hi Sarah, your analysis of the societal impacts of climate change was insightful. To further explore the economic implications, you might find it beneficial to consult the recent World Bank report on climate economics. It offers a global perspective that could complement your analysis."
- Example feedback comment

This comment promotes agency by acknowledging the student’s current work positively and then suggesting an avenue for independent learning. It encourages the student to take ownership of their learning by seeking out and engaging with additional resources. 

 

By taking steps to ensure feedback is comprehensible and relatable, you can help students construct meaning from the assessment experience. This sensemaking process is crucial for translating feedback into actionable steps for improvement and deeper learning. This includes highlighting specific strengths and weaknesses tied to aspects of the task, to provide targeted insights to guide improvement. 

Tip: Clearly and concisely articulate the strengths and weaknesses of the work. 
"The structure of your lab report is well-organised and easy to follow. However, the discussion section would be stronger if you explicitly connected your findings back to the original hypothesis of the experiment. Doing so will help readers understand the significance of your results."
- Example feedback comment

This comment provides a clear and concise evaluation of the student’s work. It identifies a specific strength – the report’s structure – and then points out a specific area for improvement – connecting the findings to the hypothesis – with an explanation of how this will benefit the work. 


Acknowledgement: The content of this article has been adapted from a resource co-developed by LTC and Jo-Anne Gray from the UOW School of Nursing in 2024, and references work by Ryan et al. (2021a, 2021b, 2022). 

References

Dawson, P., Henderson, M., Mahoney, P., Phillips, M., Ryan, T., Boud, D., & Molloy, E. (2019). What makes for effective feedback: Staff and student perspectives. Assessment & Evaluation in Higher Education, 44(1), 25–36. https://doi.org/10.1080/02602938.2018.1467877 

Ryan, T., Henderson, M., Ryan, K., & Kennedy, G. (2021a). Identifying the components of effective learner-centred feedback information. Teaching in Higher Education, 1–18. https://doi.org/10.1080/13562517.2021.1913723 

Ryan, T., Henderson, M., Ryan, K., & Kennedy, G. (2021b). Designing learner-centred text-based feedback: A rapid review and qualitative synthesis. Assessment & Evaluation in Higher Education, 46(6), 894–912. https://doi.org/10.1080/02602938.2020.1828819 

Ryan, T., Henderson, M., Ryan, K., & Kennedy, G. (2022). Constructing Effective Assessment Feedback Comments: Three Learner-Centred Principles. https://melbourne-cshe.unimelb.edu.au/__data/assets/pdf_file/0008/4127804/three-learner-centred-principles.pdf 

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